Our Work

We don't sell seats. We deliver measurable outcomes. From improving care metrics, solving attrition or delivering incremental revenues, we bring a practical approach to each customers challenge. Here are four examples of world-class customer service, process outsourcing, and sales outcomes we've delivered for our customers. And the icing on the cake? ...Expect to receive better reporting through Catch than what you receive in your own business.

2degrees

Winners of the best customer support in New Zealand

2degrees are a Telco and Energy provider in New Zealand with over 1.3 Million customers.
Employee turnover a key issue for all contact centres in New Zealand.
Started with a proof of concept with 20 agents at Catch's South Africa office.
Reduced 2degree's cost to serve by 70% and achieved parity on operational metrics by month 4
Within a year, we had scaled 10X, with 2degrees winning numerous customer support awards including Best Customer Support at 2023 NZ Compare Awards.

Multichoice

Creating a central service hub across 11 countries

Multichoice is the preeminent Pay TV and streaming video operator in Sub-Saharan Africa.
We centralised care functions for 11 countries and four languages into a single hub in 45 days.
Not only did we immediately improve all customer care metrics, we also delivered a 13% uplift in package value through our inbound cross-sell program.

Certn

Fulfillment outsourcing to deliver a 75% cost reduction

Certn are a pre-employment and tenancy screening business backed by some of the world's largest venture capital firms.
Whilst the Certn product automates most elements of the background screening process, there are some components which require human intervention.
Outsourcing isn't just about finding low cost labour. It's about taking complex processes and breaking them down into micro-processes, each with their own set of success criteria. This is how we were able to guarantee high productivity along with cost reduction for Certn.
In addition to fulfillment outsourcing, we also manage customer service queues for Certn.

Luxico

Leasing rental properties at > $10,000 per night.

Luxico are like the AirBNB for the mega-wealthy. If you're Ed Sheeran doing a concert and needs a place to stay, you choose Luxico. If you're Rafa Nadal needing a base for the Australian open, you also choose Luxico.
Luxico's clientele often have no problem spending > $100,000 per week in securing the very best rental accommodation, and we have no problem selling it to them.
In addition to handling sales for Luxico, we also operate the concierge service. Need a personal trainer at your place at 6am? No problem. Wake you up with a croissant and some fresh OJ? We've got that covered too. With Luxico, we've proven that we can handle premium sales and premium service at scale.