Customers expect a lot. We deliver more.
Let us guess;
You're blowing out cost, and your staff turnover is high. You're looking to outsource, but you're afraid of what your customers might think or you've convinced yourself that your processes are too complicated to outsource.
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This is where Catch comes in.
South African based outsourcing company servicing global clients. Our secret sauce? We consistently get the basics right.
Great value outsourcing
Flexible and Scalable
An extension of your team
People first, pragmatic outsourcing.
We break things down, to build them back up better
This includes how and who we recruit, how we onboard, splitting complex processes into more simple steps, success metrics for each step etc. Process outsourcing excellence all starts with really understanding and disaggregating every part of the outsourcing workflow.
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We're as flexible as a yoga instructor
Whether its business as usual or seasonal demand, we bring you the flexibility to right size your operation frequently and fast.
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We deliver better on three months, and we put our money where our mouth is
Telco, Pay TV, Insurance, SAAS... We've proven over multiple industries and geographies that we can beat your KPIs by month 3, and we're happy to take on penalties if we don't deliver.
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We're better value than a happy meal (even when they were actually cheap!)
Our customers save on average 68% on their labour costs when outsourcing to Catch
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We're run by people who've been on the other side of this conversation
Founded by industry leaders. We know what our customers value, because we've been there.
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What We Offer
Whether it's business as usual or a seasonal surge, we've got you covered.
Customer Service
We're the front line of your brand, and we take that responsibility seriously. Outsource your customer care and expect us to beat your commercial and customer satisfaction metrics by month 4. Lower turnover, lower cost, better outcomes.
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Sales and CVM
Be it base management or cold calling, we've repeatedly proven that we can deliver better sales outcomes at a fraction of the cost. We bring the leaderboards, spot prizes, and theatre to keep our sales teams is always motivated and engaged.
Lead Generation
Repeatable and predictable lead generation. We'll understand your ICP and USP, leverage everything from intent scores to your CRM stack, and book meaningful meetings for your sales team. Best of all, we'll give you rich insight into how your proposition is landing in market.
Process Outsourcing
Subtitling, data entry, supply chain, or even bookkeeping - we excel in the processes you outsource, so that you can focus on your core. Processes are never to difficult to outsource if you break them down into smaller components with specific success criteria.
What we stand for
At Catch, our mission is simple. We want to create meaningful jobs in Sub-Saharan Africa. 10,000 of them to be specific. And we're committed to paying our staff at least double the minimum wage at the same time.
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Sounds ambitious? Well we're a tenth of the way there.
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As a great man once said; It always seems impossible until it is done.
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